Terms & Conditions PG11 – The Complete Guide for Malaysian Players

Welcome to pg11. These Terms and Conditions ("Agreement") constitute a binding contract between you ("Member", "User", "Player") and pg11 ("Platform", "We", "pg11") governing your use of all services, games, and features available through the pg11 website and mobile application.

By registering a PG11 account, making a deposit, or using any service provided by PG11, you confirm that you have read, understood, and agree to be bound by all provisions of these Terms and Conditions, the Privacy Policy, and any applicable game-specific rules.

Pg11 reserves the right to amend these Terms and Conditions at any time. Members will be notified via email or in-platform notification at least 7 days before any amendment takes effect, except where changes are required immediately for legal or security reasons.

To register and use PG11's services, you must meet all of the following requirements:

• At least 21 years on the date of registration.
• Holding a valid and active Malaysian phone number for OTP verification purposes.
• Register only one account only — multiple accounts for a single individual are strictly prohibited and may result in the freezing or termination of all associated accounts.
• Not being on pg11's active self-exclusion list or any recognised gambling exclusion programme.
• Acting on your own behalf and not as an agent or representative of any other party.

The information you provide during registration must be accurate, complete, and up to date. Providing false or misleading information is a serious breach of these Terms and Conditions and may result in account termination and forfeiture of any existing balance.

PG11 accepts deposits via the following approved payment methods for users in Malaysia:

All deposits must be made using a payment method registered in your own name. PG11 does not accept third-party deposits. Withdrawals are processed exclusively to the same payment method used or to a verified Malaysian bank account held in your name.

The minimum deposit is RM20. Daily withdrawal limits vary by your account's VIP tier — the standard limit is RM10,000 per day for Bronze accounts, while Gold and Diamond VIP accounts carry higher limits. Any changes to account limits must be submitted to customer support. pg11 is not liable for any delays caused by banks or third-party payment service providers.

Pg11 offers a range of bonuses and promotions to eligible members. All bonuses are subject to rollover requirements, which are clearly stated for each offer. Players are responsible for reading and understanding the terms of each bonus before accepting it.

The general terms applicable to all PG11 bonuses are as follows:

• Each player is entitled to receive only one bonus within the same category at any given time, unless otherwise stated.
• Rollover is calculated based on the total bonus only — not the deposit — unless otherwise stated in the relevant bonus terms.
• Bets placed at odds below 1.40 for sports, or bets placed on excluded games, do not count towards rollover.
• All bonuses have an expiry period. Bonuses that expire before the rollover requirement is met will be forfeited and cannot be recovered.
• Pg11 reserves the right to void any bonus suspected of being obtained through abuse, fraud, or coordination across multiple accounts.

PG11 reserves the right to modify, suspend, or terminate any bonus or promotional program at any time with reasonable notice. Any attempt to exploit the bonus system through dishonest means — including but not limited to the use of automated software, multi-account collusion, or betting strategies designed to meet rollover requirements without genuine risk — constitutes a serious violation and may result in account suspension and forfeiture of all associated bonuses and winnings.

All bets placed in the pg11 sports section are subject to the following rules. pg11 offers betting on more than 30 sports, including Malaysian Super League and EPL football, BWF badminton, international T20 cricket, tennis, basketball, and e-sports.

• Bet acceptance: PG11 reserves the right to decline or limit any bet without being required to provide a reason.
• Minimum bet: RM5 per bet for most standard markets.
• In-play betting: Bets placed during a live match are subject to the odds in effect at the time the bet is confirmed — not the odds displayed at the moment of clicking, should there be any network delay.
• Match cancelled: If a match is cancelled or not played within 36 hours of its originally scheduled time, all relevant pre-match bets will be fully voided.
• Official result: Match results for bet settlement purposes are based on official outcomes from the relevant governing body. In cases where a result is disputed, PG11 reserves the right to defer settlement until the official result is confirmed.
• Odds error: If odds are published in error at a clearly incorrect value (manifest error), pg11 reserves the right to void the affected bets without prior notice, and the stake will be returned to the player.

The PG11 casino section covers slots, Live Casino (baccarat, Blackjack, roulette, sic bo, Dragon Tiger), and other games. All slot games use a Random Number Generator (RNG) that has been independently verified to ensure outcomes are entirely random and cannot be manipulated by either PG11 or the player.

• Technical disruption: If a slots round or game session is interrupted by a technical issue before the result is displayed, the wager will be returned to the player. PG11 is not liable for any claimed losses resulting from technical disruptions caused by the player's own device or internet connection.
• Live casino: Outcomes at Live Casino tables are final based on the result announced by the dealer. In the event of a dispute regarding a game result, the video recording of the relevant session serves as the definitive reference.
• Casino betting limits: Each game and table has its own minimum and maximum bet limits. These limits are displayed within the game interface before you place any wager.
• Interrupted game: PG11 reserves the right to terminate or suspend any game or session if there are indications of fraud, a serious technical error, or other reasonable cause. In such circumstances, the account balance will be restored to its state prior to the relevant session, to the extent that this can be verified.

You are solely responsible for keeping your pg11 account login credentials confidential, including your username, password, and two-factor authentication (2FA) code. pg11 will never ask for your password via email, live chat, or any other communication channel. All activity conducted through your account is your responsibility, unless you have reported unauthorised access to pg11 before that activity occurred.

PG11 collects and processes players' personal data for the following purposes: account operation and identity verification; financial transaction processing; compliance with legal obligations; product improvement and user experience enhancement; and promotional communications (where you have given consent). All data is protected by 256-bit SSL encryption, and PG11 does not sell or share players' personal data with third parties without your consent, except as required by law.

The following activities are strictly prohibited on the pg11 platform and may result in account termination and forfeiture of all balances without compensation:

• Registering more than one account, whether under your own name or using another person's details.
• Using automation software, bots, or scripts to interact with the platform.
• Transferring funds between different PG11 accounts or engaging in any form of collusion with other players.
• Using the PG11 platform for any form of money laundering or other unlawful financial activity.
• Exploiting any technical bug or error in a game to gain an unfair advantage — any winnings obtained through such means will be voided.
• Using arbitrage betting or matched betting techniques with the intent of fulfilling bonus rollover requirements without genuine risk.
• Allowing any other party to access or use your account.

Pg11 reserves the right to suspend or terminate any member's account for the following reasons:

• Violation of any part of these Terms and Conditions.
• Confirmation that registration information is false or misleading.
• Suspected fraudulent activity or attempted money laundering.
• Legal compliance requirements or directives from the relevant authorities.
• Self-exclusion request by the player themselves.

Players who wish to voluntarily close their account may do so by contacting PG11 customer support. For accounts closed at a player's request, any eligible balance will be returned once all rollover requirements have been met and the necessary KYC verification is complete. Players who have enrolled in a self-exclusion program are not permitted to register a new account until the exclusion period has ended.

PG11 is committed to responsible gaming and provides all members with the following tools through the account settings page:

• Daily, weekly, and monthly deposit limits — can be set and reduced immediately; limit increases require a 7-day waiting period.
• Loss limit — the maximum net loss allowed within the period you have set.
• Session time limit — the system will notify you once your set time limit has been reached.
• Temporary break — suspend your account for a period of between 24 hours and 6 months.
• Permanent self-exclusion — permanently closing your account at your own request.

PG11 provides its services on an "as-is" basis. While we make every effort to ensure the platform runs smoothly and without interruption, we cannot guarantee that the service will always be available or entirely free of errors.

PG11 is not liable for any losses arising from: unfavourable betting or game outcomes; service disruptions caused by factors beyond our control, including internet outages, natural disasters, or third-party infrastructure failures; indirect, consequential, or anticipated-profit losses; or any action or omission by the player that is in breach of these Terms and Conditions.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with the use of PG11 services shall first be resolved through good-faith negotiation between the player and the PG11 support team.

If a dispute cannot be resolved through negotiation within 30 days of the date the initial complaint was registered, the player may submit the complaint through the designated official dispute resolution channel. All final decisions agreed upon through the dispute resolution process are binding on both parties.

To submit a formal complaint, please email support@pg11.casino with the subject line "OFFICIAL COMPLAINT", including your account details, the date of the incident, and a full description of the issue. PG11 is committed to sending an initial response within 48 hours and resolving cases within 14 business days.