At PG11, we believe that healthy online entertainment starts with conscious, responsible choices. This page provides all the tools, guidance, and resources you need to keep your gaming experience enjoyable — not overwhelming.
More than words on paper — this is a system we've built and continue to strengthen.
Set daily deposit limits, weekly loss limits, and session time limits directly from your profile settings — no need to contact support, no approval required. Limits can be reduced instantly.
Need a break? Activate a temporary break ranging from 24 hours to 6 months — no reason required. During an active break, you will not be able to log in or make any transactions.
For a more serious solution, pg11's permanent self-exclusion program allows you to close your account permanently. The request is processed within 24 hours and cannot be reversed during the minimum exclusion period.
Pg11 provides a self-assessment questionnaire to help you honestly evaluate your gaming patterns. It takes less than five minutes and gives you a clear picture of where you actually stand.
PG11 has a strict age verification system. All members must be at least 21 years old. Accounts suspected of being used by underage individuals will be blocked immediately pending investigation.
PG11's support team is trained to recognise signs of problem gambling and to help players access appropriate professional support resources in Malaysia.
Responsible gaming means enjoying gambling activities — whether that's slots, Live Casino, Malaysia Super League football betting, BWF badminton, T20 cricket, or e-sports — as a form of entertainment, not as a way to solve financial problems or escape life's pressures. It means playing with money you can afford to lose, within a timeframe you are fully in control of.
At PG11, we see responsible gaming not as a marketing slogan, but as the foundation of a healthy, long-term relationship between our platform and every Malaysian player. We know that when players engage with awareness and control, their overall experience is more positive — and that benefits everyone.
Here's what you need to understand: gambling involves real financial risk. The odds in casino games and sports betting are designed to give the house a long-term advantage. This means gambling should never be treated as a reliable source of income. It is paid entertainment — much like buying a movie ticket or paying to play paintball — and should be enjoyed in that spirit.
Pg11 provides a comprehensive suite of control tools for all registered members, accessible directly from your account settings page — no need to contact customer support. Here's a full breakdown of every tool available and how each one works:
Set the maximum amount you can deposit within a daily, weekly, or monthly period. Once the limit is reached, the system automatically blocks any further deposit attempts until the new period begins.
⚡ Decrease: Immediate · Increase: 7-day waiting periodSet a maximum net loss limit for a daily, weekly, or monthly period. Once your losses reach the defined limit, you will not be able to continue placing bets until the new period begins.
⚡ Decrease: Immediate · Increase: 7-day waiting periodSet a limit on how long you can play in a single session. The system will display a notification as your time limit approaches and automatically end your session once the limit is reached.
⚡ Takes effect from your next gaming sessionSuspend your account for 24 hours, 72 hours, 1 week, 1 month, 3 months, or 6 months. During an active break, login is fully blocked and no promotional communications will be sent to you.
⚡ Activated immediately · Cannot be cancelled earlyPermanently close your account. Once submitted, PG11 processes the request within 24 hours. The minimum period is 5 years — any attempt to register a new account during this period will be blocked.
⚠️ Permanent decision — cannot be reversed earlyEnable automatic notifications that alert you when you have been playing for a set period of time, when your total wager reaches a certain amount, or when your cumulative losses are approaching a defined limit.
⚡ Customisable in notification settingsFrom the home page, click the Login button and enter your phone number and password.
Click the profile icon in the top-right corner of the platform and select "Account Settings" from the dropdown menu.
In the Account Settings page, select the "Responsible Gaming" tab to view all available control tools.
Choose the type of limit you want to set, enter the appropriate value, and confirm your selection. The limit will take effect immediately or within the stated period.
PG11 recommends reviewing and updating your limits at least once a month to ensure they still reflect your current situation and playing patterns.
Problem gambling rarely develops overnight. It typically progresses gradually, and in the early stages it can be easy to rationalise or deny the warning signs. Recognising these signs early is the single most important first step toward getting help before things become more serious.
Using money meant for bills, rent, food, or other basic necessities to gamble. Borrowing money from family, friends, or financial institutions for the purpose of gambling.
Continuing to play or increasing your bets in an attempt to recover losses — this is the most dangerous pattern in problem gambling.
Frequently plays longer than planned. Feels uncomfortable or restless when trying to stop or cut back on gambling.
Constantly thinking about gambling — planning your next session, reliving past wins, or figuring out how to get money to gamble again.
Lying to family or friends about the time or money spent on gambling. Feeling the need to hide your phone or bank account from loved ones.
Feeling stressed, anxious, or bad about yourself because of gambling. Using gambling as a way to escape from problems or uncomfortable feelings.
The short questionnaire below is designed to help you honestly evaluate your gaming patterns. There are no right or wrong answers — it's simply a tool to help you think more clearly. Choose the response that most truthfully reflects your experience over the past 30 days.
The self-exclusion programme is the right choice when you feel that standard limit tools are no longer enough and you need stronger measures to protect yourself. PG11 offers two levels of self-exclusion:
The ideal option if you need a controlled break without permanently closing your account. While the break is active:
For those who need a serious, long-term solution. Under this programme:
Below are the standard deposit limits that apply to each PG11 account level. These are the default limits and can be lowered at any time by the player through their account settings. All deposit limits are calculated in Malaysian Ringgit (RM).
| Account Level | Daily Deposit Limit | Weekly Deposit Limit | Daily Withdrawal Limit |
|---|---|---|---|
| Bronze (New) | RM 1,000 | RM 5,000 | RM 10,000 |
| Silver VIP | RM 3,000 | RM 15,000 | RM 20,000 |
| Gold VIP | RM 5,000 | RM 30,000 | RM 50,000 |
| Diamond VIP | Consultation | Consultation | Consultation |
All players can set their own personal limits, which are lower from these standard limits at any time. Lower personal limits take effect immediately. If you wish to increase a personal limit (not the standard limit) that you have set yourself, a waiting period of 7 working days is required — this is a built-in protection mechanism designed to give you time to reconsider.
Pg11 takes the protection of children and young people extremely seriously. Our platform is strictly for individuals aged 21 and above, and we have multiple mechanisms in place to prevent underage access.
All registrations require verification of an active Malaysian phone number, and the KYC process requires date of birth verification via MyKad. PG11's automated system will identify and block any account where there are indicators that the user may be under 21 years of age.
If you're concerned your child may be accessing online gambling platforms, we recommend the following steps:
Pg11 partners with and encourages players to seek help from the following professional organisations operating in Malaysia. All services are free and confidential.
Malaysia's Community Welfare Helpline, operated by the Department of Social Welfare (JKM). Available 24 hours a day, 7 days a week, including public holidays. Free to call from all Malaysian phone networks.
15999 · Free · 24/7Psychiatry departments at Malaysian government hospitals provide assessment and treatment for problem gambling. Referrals can be made by a general practitioner or by visiting the emergency department directly.
Contact Your Nearest HospitalA 12-step programme run by those who have successfully overcome problem gambling. This peer support group holds regular meetings in several major Malaysian cities, including KL, PJ, and JB.
Peer Support ProgrammeThe pg11 support team is specially trained to assist players who need information about control tools, self-exclusion programs, or referrals to professional services in Malaysia. Reach us anytime via live chat.
24/7 Live Chat · Bahasa MelayuContact Talian Kasih for free, 24 hours a day, 7 days a week. Confidential and no strings attached.
Free from all networks · Bahasa Malaysia
All information related to responsible gaming and your account limit history is completely confidential. PG11 does not disclose this information to anyone without your consent. Read the Privacy Policy for more details.
The most frequently asked questions about control tools and responsible gaming programs at pg11.
PG11 is with you every step of the way — from easily accessible control tools to support whenever you need it. Responsible entertainment starts today.
Min deposit RM20 · Free control tools · 24/7 Bahasa Malaysia support
Need immediate assistance? Contact Talian Kasih: 15999 — free, confidential, 24 hours a day.